We are committed to adopting the highest standards to safeguard our customers’ personal information.
What Personal Information do we collect?

We collect personal information about you, in order to provide personalized communications and information services.

The type of personal information we collect may include your name, address, telephone numbers, information on how you use our products and services, such as the type, date, time, location and duration of calls, or other communications. The numbers you call and how much you spend, and your payment method, including credit card details. This information permits us to issue accurate bills and also helps us develop retention offers to suit your needs.

The personal information you provide to us may be used for a number of purposes connected with our business operations, which include:

• processing your orders or applications;
• carrying out credit checking and scoring (unless we have agreed otherwise);
• providing you with products and/or services requested;
• billing you or administering your account;
• dealing with requests, enquiries or complaints and other customer care related activities;
• carrying out market and product analysis and marketing our products and services generally;
• Carrying out any activity in connection with a legal, governmental or regulatory requirement on us or in connection with legal proceedings, crime or fraud prevention, detection or prosecution.

We may also use your personal information for purposes related to those described above which would be reasonably expected by you. For example, we may use your personal information to keep you informed about features of our communications services or conducting analysis in order to provide better service to you.
We will not use your information for purposes other than described above unless we have your consent or there are specified law enforcement or public health and safety reasons.
We may disclose or receive personal information or documents about you to/from:

i) credit providers or credit reporting agencies for the purposes permitted under law;
ii) law enforcement agencies to assist in the prevention of criminal activities;
iii) our service and content providers, dealers and agents, or any company within our group for purposes that are related to providing you with a communications service which would be reasonably expected.

Unless you consent, we will not disclose your personal information to third parties, other than those who have contracted with us to keep the information confidential, or who are subject to obligations to protect your personal information.
We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment protected from unauthorized access, modification or disclosure.