The following terms and conditions of service constitute the agreement (”Agreement”) between our company and you, the customer and user of our calling services and any related products or services (the “Customer”).

By activating or using the service, you represent that you are of legal age to enter into this agreement and that you have read and understand fully the terms and conditions of this agreement.

1. Customer Information

The Customer is responsible to communicate or maintain their contact information, address changes current in his or her account. This can be done by the Customer by visiting his or her account at this website.

2. Service Outages

Service outages or suspension or termination of service by Customer’s home phone or cellular phone service provider will prevent their access to all of our services until those services are restored.

3. Availability of the Service

Our service is currently available ONLY for outgoing long distance calls from within the United States.

4. Emergency 911 calling

Our service is NOT a substitute of Customer’s home phone or cellular phone service. This service does not support 911 emergency calling facilities.

5. Payment

Our service is a pre-paid service and is available as long as there is credit balance in Customer’s account. Customer is expected to replenish his/her credit balance from time to time either on line by visiting our website or by recharging at any nearby distributor of our services.

6. Settlement of Negative Balance Situation

On rare occasions negative balance situation in Customer’s account may occur due to concurrent calls made from more than one registered telephone numbers of the Customer’s account when the account balance the very low. In such rare situation the negative balance amount will be recouped when the Customer recharges the account next time.

7. Rounding of Calls

Fractional calls will be rounded to next round minute e.g. a 5.6 minute call will be rounded to 6 minute for billing.

8. Return Policy

We can offer our services at low rates because we have prepaid for the termination of the calls in bulk.  Our prepayments to other carriers are not refundable and as such, the prepayment by the Customers is not refundable as well.  We apologize for any inconvenience.

9. Rate Change Notification

Rate changes may occur without any prior notice. However all rate changes will be updated in customers account. Customers are advised to monitor rates in their account from time to time.

10. Access Numbers

Local access for all cities is NOT available. If the Customer is not covered by local access numbers it is advised to use home phones or cell phones those have nationwide free dialing to use our service.

11. Change of Account Number

The account number is the Customer’s first registered telephone number and it cannot be altered All other registered numbers may be changed by the Customer.

12. Quality/Connectivity and Billing Issues

Our service is provided on BEST EFFORT delivery basis.  There are many carriers or parties involved in delivering the call for the Customer.  As such, we cannot guarantee the quality of such service.  Customer must dispute any charges for the Services in writing within thirty (30) days of the date of the charge by us else it will be treated that the Customer waived such dispute. Please contact our customer service for further information.

13. Reporting an Unresolved Charge Dispute with Credit Card Company

While great care has been taken to avoid such situation, we recognize our valued Customer’s right to report unresolved disputes on charges to their credit card company. However we strongly suggest the Customer to view their purchase activity online and crosscheck with relevant credit card bill. We sincerely wish to maintain good and long lasting relationship with its valued Customer and so it is advised that the Customer discuss the transactions in question with us through email first. We maintains log on every calls made and every payment transaction by every customer account for one full year. So we do not see any reason for any dispute not being solved by mutual discussion.

If in case of disputes based on incorrect information is reported by the Customer to its credit card company and is proved to be so, the Customer agrees to be charged a $50.00 processing fee per erroneous dispute from their credit balance with us. In case of shortage of fund in Customer’s account the balance may be collected from the Customer through legal action, if needed. Excessive number of disputes may result in the cancellation of the Customer account.